This Privacy Policy discusses how MindMatrix collects, uses and protects personal information that is collected from users of our website, and from any authorized users of business organizations that have contracted with us to use our software applications.
MindMatrix is responsible for the processing of your personal data as described in this Privacy Statement, unless specified otherwise, and acts as the controller of such personal data.
This Privacy Statement does not necessarily apply to the extent we process personal data in the role of a processor or service provider pursuant to our agreements with our business customers and authorized partners.
Data Privacy Framework Compliance: MindMatrix Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF as set forth by the U.S. Department of Commerce. MindMatrix Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/. MindMatrix Inc. is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) and may be liable for the onward transfer of personal data to third parties who do not comply with the EU-U.S. DPF Principles.
Dispute Resolution
If a privacy complaint or dispute relating to Personal Data received by MindMatrix in reliance on the Data Privacy Framework (or any of its predecessors) cannot be resolved through our internal processes, we have agreed to participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure. Subject to the terms of the VeraSafe Data Privacy Framework Dispute Resolution Procedure, VeraSafe will provide appropriate recourse free of charge to you. To file a complaint with VeraSafe and participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure, please submit the required information here: https://www.verasafe.com/privacy-services/dispute-resolution/submit-dispute/.
When you use or access the MindMatrix website, or use our applications as an authorized user of one of our Customers, we may collect personal information directly from you, such as the following:
We also may collect certain other information automatically when you visit the MindMatrix website or our applications as an authorized user of one of our Customers, such as the following:
Additionally, when you visit and use the MindMatrix website, other parties may use cookies and other tracking technologies to collect personal information about your online activities over time and across different websites, applications, and other online products or services.
MindMatrix processes personal information based on an appropriate legal basis. We may process the information we collect from you:
We store personal information for as long as necessary to meet the purposes for which it was collected, to comply with law, resolve disputes, and enforce our agreements.
We may disclose your personal information:
MindMatrix may, from time to time, choose to integrate with certain third-party applications, (such as Google, CRMs, ERPs, etc.) via APIs, for the purpose of providing or improving the Platform's functionality. In such instances, any exchange of personal data shall be protected by the privacy provisions contained in the MindMatrix Terms of Service found at https://www.mindmatrix.net/MMSite/terms-of-use.htm
The personal data we hold about you is yours. You have the following rights over your information:
From time-to-time MindMatrix may send emails regarding our products and services. At any point you may Opt-Out of receiving these emails. Simply access your MindMatrix account via standard login and modify the account settings. You may also contact us directly to have your information removed from any non-mandatory communications. In certain circumstances you can Opt-Out by choosing “unsubscribe” at the bottom of the email. You may also use your system Cookie Settings to reject certain cookies used on the MindMatrix website.
MindMatrix maintains and deploys all reasonable measures to safeguard your data. These include administrative, technical and physical security protocols. However, no set of protocols with respect to data protection is completely secure. As a result we cannot guarantee that our measures will always be effective. It is important to note that transmission via the Internet is not always secure.
For a complete and thorough understanding of how MindMatrix collects, secures and processes your personal data, as well as our compliance with privacy requirements outside of the United States, please go to: https://www.mindmatrix.net/MMSite/terms-of-use.htm to access our complete Terms of Service for both customers and their authorized users. Should you have any question on this Privacy Policy, or any other MindMatrix terms and conditions, please contact us at: privacy@mindmatrix.net.
Any disputes which may arise relevant to your data privacy shall be resolved as provided for in the EU-U.S. DPF Annex 1 - Arbitral Model.
Our Independent Recourse Mechanism (IRM) ensures compliance with the Data Privacy Framework (DPF) by providing a structured process for individuals to resolve complaints about our data processing practices. If you believe your personal data has been misused in violation of the DPF principles, you can submit a complaint through our designated contact methods. We will acknowledge receipt, investigate thoroughly, and respond with a resolution within a specified timeframe. If our resolution is unsatisfactory, you can escalate the issue to our chosen independent recourse mechanism provider, Verasafe, for further review. Additionally, we cooperate with EU data protection authorities and offer binding arbitration options as a final measure, ensuring comprehensive and fair handling of all privacy-related disputes.
From time-to-time MindMatrix may update this Privacy Policy. We also encourage you to periodically review this Privacy Policy for the latest information.
You may contact MindMatrix with any questions or complaints, including our participation in the EU-U.S. DPF by emailing: privacy@mindmatrix.net.
